Orders & Shipping

12 articles in this collection
Written by Ombre Support

Order

When can I expect my order to arrive?

View your tracking info to get an estimated arrival time.

Written by Ombre Support
Updated over a week ago

Do you ship to international customers?

Written by Ombre Support
Updated over a week ago

Cancellations, Refunds and Exchanges

I tried my probiotics and I don’t like them. Can I return them?

Written by Ombre Support
Updated over a week ago

Can I return a product that I purchased and shipped internationally?

Written by Ombre Support
Updated over a week ago

What if I need to change or cancel my order after I have already placed it?

Written by Ombre Support
Updated over a week ago

Can I exchange my probiotics?

Written by Ombre Support
Updated over a week ago

How do I return or exchange a product?

Written by Ombre Support
Updated over a week ago

Cancellations and returns

Written by Ombre Support
Updated over a week ago

Can I get a refund?

Written by Ombre Support
Updated over a week ago

Replacements

I forgot to register my gut health kit ID.

Written by Ombre Support
Updated over a week ago

My test kit came damaged / leaked. Can I get a replacement?

Written by Ombre Support
Updated over a week ago

My vial leaked. Can I get a replacement?

Written by Ombre Support
Updated over a week ago